Questions

Q:  Is there a charge to set up my embroidered design?

A:  No there are no set up charges for originating your embroidered logo.

Q:  Will I have to pay set up costs on future orders?

A:  No, set up costs only apply to your first order.

Q:  Is there a set up cost for printed designs?

A:  No there are no set up charges for setting up your screens

Q:  Does the cost of my products include my design/logo?

A:  If you choose to Embroider or Screen print any garment - the end cost per garment when you come to check out - Includes the decorated cost

Q:  Can we have more than one logo on our clothing?

A:  Yes, simply follow our order process to select the number of embroidered or printed designs required, and state the decoration positions.

Q:  Can I supply my own garments to be printed or embroidered?

A:  Unfortunately we do not offer this service

Q:  Can we see the designs before they are applied to our order?

A:  Yes, for embroidered designs we email you an embroidered sample to approve, for printed orders we post or e-mail you a full size colour proof to approve. We can not proceed with your order without your emailed consent.

Q:  Are there any other costs involved?

A:  The only other costs are VAT (& a delivery cost if applicable)

Q:  Can we order plain clothing without any embroidery or printing?

A:  Yes - just check out as PLAIN GARMENTS

Q:  How many Colours can we have in our design?

A:  For embroidered designs 12 Colours, for printed designs 8 Colours or full colour if required.

Q:  What formats can we send our artwork in?

A:  For embroidered designs we can accept artwork in the following formats, Bmp, Jpeg, Tiff, EPS, Corel Draw, Adobe Photoshop, Adobe Illustrator.
For Screen Printed designs we can accept artwork in the following formats: EPS, Corel Draw, Adobe Photoshop, Adobe Illustrator, Tiff, high resolution jpeg or bmp file or any other vector format. If you are not sure just send us what you have and we will let you know if it's suitable.